Ward 3 Resource Guide: District Services & Where to Get Help
This page is intended to be a compilation of District resources that Ward 3 residents can utilize. If you don’t see what you are looking for, reach out, and we’ll help you with what you need. Links below are in BOLD.
How to Get Help With Non-Emergencies
- For help with non-emergencies from District Government services, start with 311. You can dial 311, submit a request on the DC 311 website, or use the DC311 app for iPhone or Android. Common 311 requests (website/app/phone): missed trash or recycling; bulk pickup; rodent inspection/treatment; alley cleaning; street/sidewalk repair; parks & DC facility issues; Department of Motor Vehicle (DMV) issues; construction complaints; graffiti removal; illegal dumping; trash can repair/replacement; parking enforcement; streetlight or traffic signal repair; and more.
- If your issue isn’t addressed by 311 or a request isn’t resolved, contact Ward 3 Constituent Services. The Councilmember’s team is dedicated to helping residents navigate city services. Visit mattfruminward3.com/constituent-service or call (202) 724-8062 to request assistance.
Public Safety & Emergencies
- For emergencies: Call 911.
- Metropolitan Police Department (MPD): Ward 3 is primarily MPD’s Second District – Second District Station, 3320 Idaho Ave NW; Desk: (202) 715-7300. Learn more on MPD’s Second District page.
- The Second District Citizens Advisory Council (CAC) also meets regularly—details via MPD’s CAC page.
- File a complaint about police conduct: DC Office of Police Complaints online form (complaints due within 90 days of the incident).
Housing & Utilities
- Tenants:
- Office of the Tenant Advocate (OTA): Advice on tenant rights, legal help, and emergency housing. (202) 719-6560, ota.dc.gov.
- Request a housing/building inspection: Department of Buildings (request an inspection).
- Rental assistance:
- Emergency Rental Assistance Program (ERAP): Apply via erap.dhs.dc.gov. Eligibility info at DHS: Emergency Rental Assistance Program.
- Homeownership & homeowner help:
- Utilities & bills:
- LIHEAP (energy bill assistance): Program details and seasonal application windows at DOEE — doee.dc.gov/liheap. Note: DOEE indicates LIHEAP/UDP will reopen November 2025 for FY26; check the page for current status.
- Utility Discount Program (UDP): Discounts on Pepco, Washington Gas, and DC Water — doee.dc.gov/udp. Status updates posted on DOEE’s page.
- Additional assistance & bill credits:
- DC Public Service Commission overview — Programs & Bill Credits.
- DC Water assistance programs — Customer Assistance.
- Pepco: Assistance options
- Washington Gas: Energy Assistance Programs.
Services for Unhoused Neighbors & Cold Weather
- Shelter Hotline (24/7, hypothermia season Nov 1 – Mar 31 and year-round for transport): 202-399-7093 or dial 311.
- Youth Hotline (ages 18–24): 202-547-7777
- Low-barrier shelters & locations: District shelter list.
- Outreach/service providers:
- Miriam’s Kitchen: 202-452-8926
- Pathways to Housing: 202-529-2972
- Community Connections: 202-546-1512
- Veterans Affairs (unhoused veterans): 202-745-3012.
- Virginia Williams Family Resource Center (families with minors): 202-526-0017
- Alerts: Sign up for hypothermia and weather alerts at alert.dc.gov.
Worker Rights, Jobs & Unemployment
- Unemployment benefits: File a claim with the DC Department of Employment Services (DOES) — Unemployment Insurance.
- Check claim status: DOES portal.
- Wage theft or workers’ comp claims: File with DOES.
- DC Paid Family Leave (private-sector employees): does.dc.gov/page/dc-paid-family-leave
- Legal support for workers:
- Washington Lawyers’ Committee — Workers’ Rights.
- First Shift Justice — Legal help for pregnant & new parents.
- Know Your Rights DC (paid sick leave, wage theft, fair hiring): knowyourrightsdc.org.
Food Assistance
- Apply for SNAP: SNAP in DC.
- Support for students, seniors, pregnant people, and young children: Food Assistance Programs.
- Capital Area Food Bank: Resources
- Ward-based mutual aid: Ward 3 groups vary; contact our office and we’ll connect you to current efforts.
For more food assistance resources, see our “Food Assistance for DC Residents” page at https://mattfruminward3.com/food-assistance-resources-for-dc-residents/
Health & Behavioral Health
- 24/7 Behavioral Health Access Helpline (Department of Behavioral Health): 1-888-793-4357.
- Community Response Team (for a neighbor in crisis): 202-673-9300.
- DC Mental Health Hotline: 1-888-793-4357
- National Suicide & Crisis Lifeline: 988.
- Health Insurance Coverage
- DC Health Link (Individual Marketplace Health Insurance Plans): DCHealthLink.com
- DC Medicaid Health Coverage: Department of Health Care Finance
Seniors & Older Adults
- For more on services for seniors, check out our Resources for Older Residents page at: https://mattfruminward3.com/resources-for-older-residents/
Immigration Resources
- Immigrants’ rights & interactions with law enforcement:
- Legal help directories:
- DC legal services (general): https://www.lawhelp.org/dc/find-legal-help
- Immigration legal services (regional directory): https://www.washlaw.org/what-we-do/immigration-justice/immigration-enforcement-resources/
- Find a loved one after an immigration arrest:
- Subpoenas & warrants (NILC guide): https://www.nilc.org/wp-content/uploads/2025/01/2025-Subpoenas-Warrants_.pdf
- Know your rights when filming immigration enforcement:
- If you need help now:
- ACLU-DC intake: https://acludc.org/intake or intake@acludc.org or call (202) 601-4269
- DC Public Defender Service (criminal matters): (202) 628-1200
- Mutual aid & community support:
- DC – Migrant Solidarity Mutual Aid: (202) 335-1183
- CASA (MD/VA): (888) 214-6016
Know Your Rights
For more information on your rights, visit our “Know Your Rights” page at: https://mattfruminward3.com/know-your-rights/
Small Business Support
- Ward 3 Main Streets:
- Tenleytown Main Street: https://tenleytownmainstreet.org/
- Van Ness Main Street: https://www.vannessmainstreet.org/
- Cleveland Park Main Street — via District Bridges: https://districtbridges.org/main-street/cleveland-park/
- Chevy Chase Main Street — via District Bridges: https://districtbridges.org/main-street/chevy-chase/
- District-wide programs:
- Department of Small and Local Business Development (DSLBD) – grants, certifications, training: https://dslbd.dc.gov/
- Office of the Deputy Mayor for Planning and Economic Development (DMPED) – grant opportunities & incentives: https://dmped.dc.gov/service/grant-opportunities
- Women Business Collaborative (support for women entrepreneurs): https://wbcollaborative.org
- DC APEX Accelerator, formerly the Procurement Technical Assistance Program (PTAP) – government contracting help: https://dslbd.dc.gov/service/dc-apex-accelerator
- SCORE (nonprofit providing free business counseling): https://www.score.org/
DMV & Transportation
- Nearly 60 services are available online: dmv.dc.gov — including private sale vehicle registration and REAL ID renewal online.
- Safety & traffic signals, streetlights, parking enforcement: File via 311.
Taxes & Revenue
- MyTax.DC.govonline portal (individual, business & real property taxes/fees): mytax.dc.gov
- Property tax & vacant/blighted property info: OTR property resources
- Free Tax Preparation Assistance: Free Tax Prep
Community & Civic Tools
- Find your ANC Commissioner: ANC Finder.
- Block parties & neighborhood events: DC’s Block Party Guide and street-blocking petition.
- Ward maps & planning info: About Ward 3 (Office of Planning).
To get more information or ask questions, visit mattfruminward3.com/constituent-service or call (202) 724-8062 to request assistance. If you notice outdated information or broken links on this page, please reach out to our office ASAP so we can make updates.