Ward 3 Resource Guide: District Services & Where to Get Help
This page is intended to be a compilation of District resources that Ward 3 residents can utilize. If you don’t see what you are looking for, reach out, and we’ll help you with what you need. Links below are in BOLD.
How to Get Help With Non-Emergencies
- For help with non-emergencies from District Government services, start with 311. You can dial 311, submit a request on the DC 311 website, or use the DC311 app for iPhone or Android. Common 311 requests (website/app/phone): missed trash or recycling; bulk pickup; rodent inspection/treatment; alley cleaning; street/sidewalk repair; parks & DC facility issues; Department of Motor Vehicle (DMV) issues; construction complaints; graffiti removal; illegal dumping; trash can repair/replacement; parking enforcement; streetlight or traffic signal repair; and more.
- If your issue isn’t addressed by 311 or a request isn’t resolved, contact Ward 3 Constituent Services. The Councilmember’s team is dedicated to helping residents navigate city services. Visit mattfruminward3.com/constituent-service or call (202) 724-8062 to request assistance.
Public Safety & Emergencies
- For emergencies: Call 911.
- Metropolitan Police Department (MPD): Ward 3 is primarily MPD’s Second District – Second District Station, 3320 Idaho Ave NW; Desk: (202) 715-7300. Learn more on MPD’s Second District page.
- The Second District Citizens Advisory Council (CAC) also meets regularly—details via MPD’s CAC page.
- File a complaint about police conduct: DC Office of Police Complaints online form (complaints due within 90 days of the incident).
Housing & Utilities
- Tenants:
- Office of the Tenant Advocate (OTA): Advice on tenant rights, legal help, and emergency housing. (202) 719-6560, ota.dc.gov.
- Request a housing/building inspection: Department of Buildings (request an inspection).
- Rental assistance:
- Homeownership & homeowner help:
- Home Purchase Assistance Program (HPAP): Down-payment/closing assistance (DHCD) — HPAP.
- Homeowner Assistance Fund (HAF): Mortgage/property charge help — HAF.
- Utilities & bills:
- LIHEAP (energy bill assistance): Program details and seasonal application windows at DOEE — doee.dc.gov/liheap. Note: DOEE indicates LIHEAP/UDP will reopen November 2025 for FY26; check the page for current status.
- Utility Discount Program (UDP): Discounts on Pepco, Washington Gas, and DC Water — doee.dc.gov/udp. Status updates posted on DOEE’s page.
- Additional assistance & bill credits:
Services for Unhoused Neighbors & Cold Weather
- Shelter Hotline (24/7, hypothermia season Nov 1 – Mar 31 and year-round for transport): 202-399-7093 or dial 311.
- Youth Hotline (ages 18–24): 202-547-7777
- Low-barrier shelters & locations: District shelter list.
- Outreach/service providers:
- Miriam’s Kitchen: 202-452-8926
- Pathways to Housing: 202-529-2972
- Community Connections: 202-546-1512
- Veterans Affairs (unhoused veterans): 202-745-3012.
- Virginia Williams Family Resource Center (families with minors): 202-526-0017
- Alerts: Sign up for hypothermia and weather alerts at alert.dc.gov.
Worker Rights, Jobs & Unemployment
Food Assistance
- Apply for SNAP: SNAP in DC.
- Support for students, seniors, pregnant people, and young children: Food Assistance Programs.
- Capital Area Food Bank: Resources
- Ward-based mutual aid: Ward 3 groups vary; contact our office and we’ll connect you to current efforts.
Health & Behavioral Health
- 24/7 Behavioral Health Access Helpline (Department of Behavioral Health): 1-888-793-4357.
- Community Response Team (for a neighbor in crisis): 202-673-9300.
- DC Mental Health Hotline: 1-888-793-4357
- National Suicide & Crisis Lifeline: 988.
- Health Insurance Coverage
Seniors & Older Adults
Immigration Resources
Know Your Rights
For more information on your rights, visit our “Know Your Rights” page at: https://mattfruminward3.com/know-your-rights/
Small Business Support
- Ward 3 Main Streets:
- District-wide programs:
DMV & Transportation
- Nearly 60 services are available online: dmv.dc.gov — including private sale vehicle registration and REAL ID renewal online.
- Safety & traffic signals, streetlights, parking enforcement: File via 311.
Taxes & Revenue
To get more information or ask questions, visit mattfruminward3.com/constituent-service or call (202) 724-8062 to request assistance. If you notice outdated information or broken links on this page, please reach out to our office ASAP so we can make updates.